Fix Blackberry Address Book Syncing with BES Issues [Tips]
I had a client today where certain contacts that were in Outlook were not showing up on his Blackberry. I tried resending the Service Book from the Blackberry Manager software on the BES Server, but that did not fix the problem. Then I tried to activate the phone, but the address book would fail to synchronize. I did not want to wipe and then activate the phone. That is when I found this gem of a tip:
- On the Blackberry device go to Options->Advanced Options->Service Book
- Find the service: Desktop [SYNC] and press down on the option key (sometimes called Blackberry key) and select Delete
- Stay within the Service Book screen and now press the option key again and select Undelete

- Wait about 2 minutes and then check the address book for the missing contacts.
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