Fix Blackberry Address Book Syncing with BES Issues [Tips]

I had a client today where certain contacts that were in Outlook were not showing up on his Blackberry.  I tried resending the Service Book from the Blackberry Manager software on the BES Server, but that did not fix the problem.  Then I tried to activate the phone, but the address book would fail to synchronize.  I did not want to wipe and then activate the phone.  That is when I found this gem of a tip:

  • On the Blackberry device go to Options->Advanced Options->Service Book
  • Find the service: Desktop [SYNC] and press down on the option key (sometimes called Blackberry key) and select Delete
    blackberry_service_delete
  • Stay within the Service Book screen and now press the option key again and select Undelete
    blackberry_service_undelete
  • Wait about 2 minutes and then check the address book for the missing contacts.

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